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GermanUDS ETP-1
German UDS Employee IT Training Program

This comprehensive IT training program equips German University of Digital Science employees with essential knowledge for managing university systems according to ITIL v4 best practices and regulatory compliance. The course covers seven critical domains: ITIL v4 Foundation, Stakeholder Access Models, Security & Authentication, Data Protection & Privacy (GDPR/FERPA), Domain Login & Credential Management, Compliance & Risk Management, and ITIL Practices with Performance Metrics. The program combines interactive study materials with 60 comprehensive quiz questions, ensuring practical application of theoretical concepts. Employees learn secure access controls, regulatory compliance, incident response procedures, and risk management strategies specific to academic environments.

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    (Self-paced)
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German UDS Employee IT Training Program

About This Course

This comprehensive IT Training course provides German University of Digital Science employees with essential knowledge and practical skills for managing university IT systems according to ITIL v4 best practices and regulatory compliance requirements. The course covers seven critical areas: ITIL v4 Foundation and Service Value System, Stakeholder Access Models, Security and Authentication, Data Protection and Privacy (GDPR/FERPA compliance), Domain Login and Credential Management, Compliance and Risk Management, and ITIL Practices with Performance Metrics. Through interactive study materials, practical examples, and comprehensive assessments, employees will gain the expertise needed to maintain secure, efficient, and compliant technology operations that support educational excellence and research activities while protecting sensitive academic and administrative data.

Learning Objectives

  • Master ITIL v4 Service Value System components and apply the seven guiding principles to university IT governance
  • Understand and implement stakeholder-specific access models for students, staff, and IT administrators
  • Apply comprehensive security protocols including password policies, multi-factor authentication, and continuous monitoring systems
  • Ensure compliance with GDPR and FERPA regulations for student data protection and privacy management
  • Implement secure domain login procedures and credential management practices with zero-tolerance sharing policies
  • Conduct effective compliance assessments and risk management strategies for critical university systems
  • Execute ITIL service management practices with defined performance metrics and incident response procedures
  • Demonstrate proficiency in university IT policies through comprehensive quiz assessments with 80% passing scores

Study Programs

This course is mandatory for all the German UDS employees

Requirements

Basic reading and comprehension skills!

Frequently Asked Questions

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